AVOIDING PITFALLS
GENERAL CAR CARE TIPS
CHOOSING THE RIGHT SHOP

 
Choosing The Right Repair Shop

Danger! Crooked mechanic ahead
Not sure if a repair shop is on the up and up? Look for these warning signs.
  • An unprofessional atmosphere. Are the service technicians impatient or condescending? Are they reluctant to answer your questions? Do they try to pressure or scare you into making decisions? If so, you're better off leaving. This is not the kind of repair shop that you can trust.
  • A sloppy, chaotic work area. "Look at the appearance of the shop, Good responsible shops should be neat and organized with modern equipment.
  • An ever-growing repair bill. Does a simple, routine repair become complicated and expensive? All of a sudden the work is three or four times the advertised price, that might be a sign of caution.
  • Nothing comes in writing. Is the shop willing to give you a work order or estimate in writing? Are its labor rates clearly posted? What kind of warranty does the shop place on its repairs? Ask for a written copy. "If somebody is not willing to stand behind their work that puts up a big, red flag," says John Nielsen, director of AAA's Approved Auto Repair Network

    Choose a repair shop with certified technicians. Look for mechanics that are certified by the     National Institute for Automotive Service Excellence. ASE certified mechanics must pass comprehensive exams and must be re-certified every five years.
 



 


 


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